Privacy policy
Privacy Policy
Trendburel, LDA and its subsidiaries respect the privacy of their customers, suppliers, and users of their websites. This Privacy Policy describes who we are, what personal data we collect, how we collect that data, for what purposes we may use your data, how we process it, with whom we share it, how long we keep it, as well as how to contact us and exercise your rights.
WHO ARE WE?
Your personal data will be processed by Trendburel, LDA, legal entity no. 510415644, with headquarters at Casa das Penhas Douradas, Penhas Douradas 6260 Manteigas, and its subsidiaries, hereinafter referred to as the ‘Company’. The Company is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.
For questions related to the processing of your personal data, please contact us through the following means:
Data Protection Officer: [info@burelfactory.live] Telephone: [+351 914 322 686]
WHAT DATA DO WE COLLECT?
The Company processes, among others, the following categories of personal data:
Identification and contact details (name, address, email address and mobile/telephone number)
Bank and billing details.
HOW DO WE COLLECT YOUR PERSONAL DATA?
The Company collects your personal data directly from you, namely:
When you register online on our website;
When you place an order for our products or services via our website https://www.burelfactory.live/, our telephone line or by email;
When you contact us for any reason via our website, our telephone line or by email;
When you subscribe to our Newsletter;
When you give us your opinion;
When you use or view our website via your browser's cookies.
WHY DO WE NEED YOUR DATA?
The Company will process your personal data for the following purposes:
Customer and potential customer management
The processing of your personal data (name, address, telephone number, email address) is necessary for the performance of the contract to be concluded between you and the Company in order to deliver your order. If you do not provide your data, we will not be able to provide you with the requested delivery service. Your personal data, processed on the basis of the performance of a contract, will be kept for a period of 7 years after your last order.
For the same purpose of managing customers and potential customers, Customers' personal data may also be processed on the basis of the legitimate interests pursued by the Company, namely for the purposes of litigation management. Personal data processed for this purpose will be kept for the period necessary to exercise the respective rights.
Marketing
The Company may process your data (e-mail) to send you information about its products and services.
This data processing will only be carried out with your consent, given at the time of subscribing to the Newsletter. If you consent, you will receive marketing communications via e-mail. Failure to provide your personal data will make it impossible for the Company to send you commercial communications. Your data, processed on the basis of your consent, will be kept for this purpose for a period of 7 years after your last order. You may object to this data processing at any time by revoking your consent.
Management of complaints and contacts received by the Company
You may send us suggestions, opinions, or complaints regarding the services provided by the Company via the email address identified above. Your personal data (name and email address) will be processed for this purpose based on your consent and on the legitimate interests pursued by the Company, namely to process and respond to any contact or request for information and to resolve the situation underlying your complaint. Your data, processed on the basis of your consent and the Company's legitimate interests, will be kept for this purpose for as long as necessary to resolve your issue.
Supplier management
Suppliers' personal data may be processed by the Company for the purposes of contract management and litigation. The legal basis is the performance of the Company's contractual obligations and the existence of a legitimate interest on the part of the Company for the purposes of litigation management. The data will be kept for the period necessary to fulfil the contracts and to exercise the Company's rights.
The Company's supplier data may be communicated to the Company's customers in order to comply with legal or contractual obligations.
WILL MY INFORMATION BE SHARED WITH OTHERS?
Your personal information may be disclosed within the business group to which Trendburel, LDA belongs:
To third-party service providers/subcontractors of the Company. Your personal data may be processed by companies subcontracted by the Company, namely for website hosting, electronic mail or email marketing (Mailchimp). These companies are only provided with the personal data necessary to provide the service in question. Whenever these third parties process personal data on behalf of the Company, they will only do so in accordance with the express instructions given to them by the Company.
Personal data may also be accessed by internal and external auditors of the Company Group, with the guarantee that it will be kept confidential and will not be used for purposes other than audits.
Payment processing platforms (Stripe and Paypal).
Transport and delivery service providers (Ctt, DHL).
Your personal data may only be transferred to countries outside the European Economic Area that the European Commission considers to provide an adequate level of protection. If the third country (outside the EEA) does not offer this level of protection, your personal data may only be transferred to that country if the data exporter and data importer enter into standard contractual clauses applicable to the transfer approved by the European Commission.
WHAT ARE MY RIGHTS?
Right of access – you have the right to obtain confirmation as to whether or not your data is being processed and, if so, to access your personal data and the information listed in this policy. If you want more than one copy of your personal data being processed, the Company will charge a fee for this service to cover administrative costs;
Right to rectification – you have the right to obtain, without undue delay, the rectification of inaccurate or incomplete data;
Right to erasure of data (“right to be forgotten”) – you have the right to have your data erased in certain cases, namely if the data is no longer necessary for the purpose for which it was collected or processed; if you withdraw your consent and there is no other basis for the processing of your personal data; and if you object to the processing and there are no overriding legitimate interests that justify it;
Right to restriction of processing – you have the right to obtain restriction of the processing of your data in certain cases, namely as a countermeasure to unlawful processing and if you object to the erasure of your data; if the Company no longer needs the data for processing purposes, but you require it for the purpose of declaring, exercising or defending a right in legal proceedings; if you contest the accuracy of the data, for a period enabling the Company to verify its accuracy; and if you object to the processing, until it is verified that the Company's legitimate reasons prevail;
Right to data portability – if the processing depends on your consent and this has been provided by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format;
Right to object – you may object at any time to the processing of your personal data, in particular when the processing is carried out (i) for the purposes of the legitimate interests pursued by the Company; (ii) for direct marketing purposes; or (iii) for profiling purposes.
Your requests will be handled with special care to ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that personal data is only shared with its owner.
You should be aware that in certain cases (for example, due to legal requirements) your request may not be immediately fulfilled. In any case, you will be informed of the measures taken in this regard within one month from the moment the request is made. If you wish to exercise any of your rights regarding the processing of your data, please contact us:
Data Protection Officer: info@burelfactory.live
Phone: [+351 914 322 686]
You still have the right to file a complaint with the National Data Protection Commission – https://www.cnpd.pt/.
CAN I REVOKE MY CONSENT LATER?
If consent is legally required for the processing of personal data, you have the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as the execution of a contract or the fulfilment of a legal obligation to which the Company is subject.
If you wish to withdraw your consent, you can do so via email: info@burelfactory.live
